Responsible Gaming

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Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Every wager can result in a loss. A responsible approach means treating gambling as paid entertainment and only using money that you can afford to lose after essential expenses have been covered. Do not rely on gambling to pay bills, manage debt or improve your financial situation.

Before you play, consider setting a personal budget and time limit. Decide in advance how much you are prepared to spend and how long you intend to play. Once your budget or time limit has been reached, stop, even if you are winning or trying to recover losses. A win does not guarantee another win, and a loss should not be treated as something that must be won back.

• Only gamble with disposable income, never with money needed for rent, food, bills, education or other essentials.
• Set a spending limit before you begin and avoid increasing it during a session.
• Set a time limit and take regular breaks away from gambling activities.
• Keep gambling separate from everyday financial responsibilities.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape personal problems.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Remember that outcomes are based on chance or the rules of the game, not on skill, luck rituals or previous results.

It can also help to keep a clear record of deposits, wagers and withdrawals. Reviewing your activity may make it easier to understand how much time and money you are spending. If gambling no longer feels like entertainment, take a break and consider speaking with someone you trust or an independent support service.

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Tools to help you stay in control

Depending on the services and settings available on your account, safer gambling tools may help you manage your play. These tools can include deposit or spending limits, session reminders, time-out options and self-exclusion. Availability, operation and eligibility may vary, so review the information shown in your account or ask support for general guidance about the options available to you.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use within a selected period. Choose an amount that fits comfortably within your entertainment budget. Set the limit before playing, rather than deciding while you are emotionally involved in a session. A limit should be treated as a firm boundary, not a target to reach.

Time-outs and breaks

A time-out can prevent access to gambling for a defined period and provide space to review your habits. Regular breaks can also reduce impulsive decisions and give you time to focus on other activities. Use a break whenever gambling begins to feel difficult to control, even if you have not reached a financial limit.

Self-exclusion

Self-exclusion is a stronger restriction intended for people who want to stop gambling for a set period or longer. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not attempt to create another account or use another person’s account to avoid a restriction. If you believe you need help stopping, contact an independent gambling support service as well.

Safer gambling tools work best when used early. You do not need to wait until gambling has caused serious financial, relationship or emotional difficulties before taking a break or asking for help.

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Recognising possible gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and a person may not immediately recognise that their gambling has changed. Consider your behaviour honestly and pay attention to concerns raised by people close to you.

• Spending more time or money gambling than you planned.
• Repeatedly trying to win back money that has been lost.
• Increasing wager amounts to achieve the same excitement.
• Feeling restless, irritable or anxious when not gambling.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, using credit or missing payments because of gambling.
• Neglecting work, study, health, family commitments or other interests.
• Gambling to cope with sadness, stress, loneliness, anger or other difficult feelings.
• Continuing to gamble despite arguments, financial problems or other negative consequences.
• Feeling unable to stop or reduce gambling, even after deciding to do so.

If any of these signs apply to you, consider stopping play and seeking support. Talking openly with a trusted person can be a useful first step. An independent gambling counsellor or support service can help you understand what is happening, make a plan and identify practical options for financial and emotional support. You can ask for help even if you are unsure whether your gambling is a serious problem.

Gambling can also affect people around the player. If someone else’s gambling is causing you concern, protect your own finances and wellbeing, set clear boundaries and seek advice. You are not responsible for controlling another person’s gambling, and support is available for family members and friends.

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Support, account safety and additional information

Players in Australia can seek confidential information and support from independent gambling-help organisations and counselling services operating in their state or territory. These services may provide advice about gambling, self-exclusion, financial difficulties, relationships and emotional wellbeing. Use an official Australian health or government source to find an appropriate service and current contact options.

If gambling is connected with immediate distress, thoughts of self-harm or danger, contact emergency services or a crisis support service in Australia without delay. Your safety is more important than any gambling account, transaction or unsettled result.

Protecting your account

Keep your account credentials private and use a strong, unique password. Do not allow other people to use your account, and do not use another person’s account. Check your account activity and payment records regularly, and raise any concern through the available account support process. Account security measures can help protect access, but they do not replace personal spending limits or professional support.

Age and legal requirements

Gambling is restricted to people who meet the applicable age and legal requirements. Do not allow anyone under the permitted age to access, use or observe your gambling account. Parents and guardians should take reasonable steps to protect devices, passwords and payment methods from unauthorised use. Sky Crown Casino may apply account checks and other measures where required by applicable rules.

Responsible gambling is an ongoing choice. Review your limits regularly, take breaks, and be honest about how gambling affects your money, time and relationships. If you want to stop, act promptly by using available restrictions and seeking independent help. Sky Crown Casino provides general information about safer gambling, but independent professional services are best placed to provide counselling, financial advice or crisis support.