Privacy Policy

1

Information we may collect

When you use Sky Crown Casino, we may handle information that identifies you or is reasonably capable of being associated with you. The information collected depends on how you use the website and the services available to you. We seek to collect information that is relevant to operating accounts, providing support, protecting the platform and meeting applicable obligations.

Account and contact details

This may include your name, date of birth, residential or contact details, username, password information, account preferences and records of communications with us. We may also receive information you provide when you complete an account form, ask a question, make a complaint, request assistance or otherwise communicate with the service.

Verification and identity information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These can include identification documents, information used to verify your address and other details needed for customer due diligence. Verification information may be reviewed using internal processes or specialist service providers acting on our instructions.

Payment and transaction information

We may handle records about deposits, withdrawals, gaming activity, account balances, transaction history and related payment information. Payment details may be processed by payment providers. We may retain relevant transaction records even where full payment details are not stored by the casino platform.

Technical, device and usage information

When you access the website, we may collect information such as your IP address, browser type, operating system, device identifiers, general location information, referring pages, session information and activity on the website. This information can help us maintain performance, identify technical problems, secure the service and understand how the website is used.

Information from other sources

Where appropriate, we may receive information from payment providers, verification services, security and fraud-prevention providers, analytics providers or other service partners. We may combine this information with information held in your account to help confirm details, prevent misuse and provide the services.

2

How and why we use information

We use personal information for purposes connected with operating Sky Crown Casino and managing our relationship with players. Depending on the circumstances, information may be used for the following purposes:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, requests and complaints.
• Confirming identity, age, account ownership and eligibility to use the services.
• Carrying out verification, anti-fraud, anti-money-laundering, security and risk-management checks.
• Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
• Maintaining the availability, reliability and security of the website and related systems.
• Personalising features, settings and communications where appropriate.
• Sending service messages, account notices and other information needed to manage your account.
• Sending marketing communications where permitted and where you have provided the required consent or another lawful choice applies.
• Understanding website usage, measuring performance and improving products, services and customer support.
• Keeping records, meeting applicable obligations and establishing, exercising or defending legal rights.

We may use automated tools or checks as part of security, verification, fraud prevention and service operations. These processes are intended to protect players, the platform and payment systems. Where appropriate, you may contact us to ask about the handling of your information or to exercise the rights described below.

Sharing information

We may share relevant information with providers that help us operate the website, such as payment processors, identity and verification services, hosting and technology providers, customer support tools, analytics services, security providers and professional advisers. These parties should receive only information reasonably needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to prevent fraud or other misuse, protect the rights and safety of players or others, comply with a valid legal requirement, respond to an authorised request, or support the establishment or defence of a legal claim. If information is handled outside Australia, we take reasonable steps to support appropriate handling and protection in accordance with applicable requirements.

3

Cookies, security and retention

Cookies and similar technologies

Sky Crown Casino may use cookies and similar technologies to remember settings, support account functions, maintain sessions, improve website performance, understand usage and help protect the service. Some cookies are necessary for core features, while others may support analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended, and you may need to enter information or preferences again. Browser settings can also allow you to remove cookies already stored on your device.

Security

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Children and age restrictions

The services are intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly seek to collect personal information from anyone who is not eligible to use an online gambling service. If you believe information has been provided by an ineligible person, contact support so the matter can be reviewed.

4

Your privacy rights and contacting us

Subject to applicable requirements and reasonable identity checks, you may have rights relating to the personal information we hold about you. These rights can vary depending on the circumstances, the type of information and our legal obligations. You may ask us to:

• Provide access to personal information held about you and, where appropriate, information about how it is used.
• Correct personal information that is inaccurate, incomplete or out of date.
• Delete personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Explain or review the handling of a privacy request, where appropriate.

To exercise your data rights, contact support@skycrowncasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable confirmation of your identity before responding, to protect personal information and prevent unauthorised requests.

If you withdraw consent to marketing, this will not affect the lawfulness of processing carried out before withdrawal. You may also use an unsubscribe option in a marketing message where one is provided. You may continue to receive essential service communications about your account, transactions, security or important changes because these messages are not marketing.

A request to delete information may be limited where we need to keep records for legal, security, dispute-resolution, fraud-prevention or other legitimate purposes. Closing an account does not automatically remove every record connected with it. If we cannot fulfil a request in full, we will aim to explain the reason and may retain or restrict the relevant information as required.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on this page, with the revised wording applying from the stated or reasonable effective date. We encourage players to review the policy periodically. If a change is significant, we may provide additional notice where appropriate.

By using Sky Crown Casino after an updated policy is made available, you acknowledge that your information will be handled in accordance with the updated policy, subject to any rights and requirements that apply to you.